FAQS

You Ask - We Answer

HOW LONG DOES EACH THERAPY SESSION TAKE?

Sessions are typically 50 minutes. It is a good idea to arrive a few minutes before your session is due to start as there may be paperwork or questionnaires for you to complete prior to your session.

DO I NEED A REFERRAL FROM MY DOCTOR?

While a referral is not necessary to see a psychologist, you will need an appropriate referral if you intend to claim a Medicare rebate for your session. Our reception staff can help you to understand the referral requirements and how much your rebate will be.

DO YOU OFFER BULK-BILLING (NO OUT-OF-POCKET EXPENSES)?

We do not offer bulk-billing. While a Medicare rebate may be available for your session, there will also be an out-of-pocket expense. Our reception staff can let you know the fees applicable to your therapy sessions and how much you may receive back from Medicare (if applicable).

CAN I CHANGE THERAPISTS IF I WANT?

Occasionally a client will just not feel comfortable with a particular psychologist - they might not 'gel' or might find they don't feel a 'connection.
It is really important that clients DO feel comfortable with their psychologist or there is a risk that their goals will not be achieved. It is a very personal relationship, one in which you share a lot of private information.
While it is normal to feel a bit awkward or wary at first (your psychologist starts out essentially as a total stranger to you), if you don't feel a connection after a few sessions, we should think about whether you would benefit from working with a different psychologist.
You can change psychologist at any time - it is your right.
There is no disadvantage to you for changing psychologists. You will start afresh with a new opportunity for us to help you achieve your goals. Psychologists understand how important the connection is and so will not be hurt or annoyed. They will be happy that you are doing what is right for you!
To make a change, you can either speak with your current psychologist or you can talk to our Practice Manager or the Practice Director. We are all here to help you.